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Infovision
follows standards established by the AAMT to ensure high accuracy
rate for all transcribed reports submitted to your health care organization.
We are certified under ISO
9001:2000 Quality Management System Standards. |
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Our Quality Policy |
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"We at Infovision Software Private Limited
are committed to total customer satisfaction by providing on-time
and error-free services in Medical Transcription and Healthcare BPO
activities within the applicable regulatory framework by means of
implementation, maintenance and continual improvement of a Quality
Management System achieved through optimum utilisation of technology
and manpower" |
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Our Quality Control Program |
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After extensive research, Infovision's
QC processes are designed to review and evaluate the quality level
of transcribed reports produced by ISPL Medical Transcription
Staff to promote continual quality assurance.
The ISPL Quality Control Program is based on standards derived
from the following reference materials: |
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The AAMT Book of Style |
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Stedman's Medical dictionary |
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Stedman's Medical Word Books |
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The Journal of the American Association
for Medical Transcription |
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Formats and Style information provided
by Clients. |
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Quality Assessment Procedure |
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The Quality Control Program consists
of the following levels: |
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1. |
100% Listen Review |
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This level is used for employees of ISPL
to an assigned account, or to an assigned report type. Content of
all reports is reviewed with the actual voice recording. |
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100% Compare Review with Listen Overlay |
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This level is used for employees who
are near quality goals. All reports transcribed are compared-reviewed
with questionable content areas reviewed with the actual voice recording. |
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3. |
Random Quality Review |
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Every employee has an ongoing random
quality review. |
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The Medical Language Specialists
(MLS) monthly production is reviewed and checked against the
soft copy of the reports with the voice recording. Errors are
then marked on the soft copy according to ISPL Quality Control
Criteria. |
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Quality reports are submitted to
the QA Manager each month for evaluation. |
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The Monthly Quality Review Form
is used to document the errors and calculate the percentage
of accuracy. |
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An ISPL quality standard is 99%
accuracy. Each transcriptionist is expected to reach a Minimum
average accuracy of 94%. |
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Transcriptionists who achieve an
average quality rating of 95% or above for three consecutive
months are eligible for being a Proofer. |
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Proofers who achieve an average
quality rating of 98% or above for three consecutive months
are eligible for a being an Editor. |
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